Shipping and Return Policy
Thank you for shopping with us! Please read our policy carefully to understand our shipping and return guidelines.
Shipping Policy
- All of our products are made to order.
- Orders typically ship within 5-7 business days from the date of purchase. This processing time allows us to ensure the highest quality for your made-to-order items.
- Shipping times may vary based on your location and the shipping method selected at checkout. You will receive a notification with tracking information once your order has been shipped.
Return Policy
- Made-to-order items are not eligible for returns or exchanges unless the item is defective.
- If your product arrives damaged or defective, please contact us at [your contact email/phone number] within 7 days of delivery, including a photo of the defect, and we will provide a resolution promptly.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
- For defective items, we will cover the cost of return shipping and send you a replacement or issue a refund.
We appreciate your understanding and support of our made-to-order process. If you have any questions or concerns, don’t hesitate to reach out to us at info@pineappleswag.com.